Refund policy
SashasTrends
Returns & Refunds
Our Return & Exchange Procedure
- Each piece is one-of-a-kind — once it's gone, it's gone. To keep every return in sellable condition for the next person who loves it, we ask that returns be initiated within 3 days of delivery.
- To begin a return, email us at info@sashastrends.com and our team will guide you through the next steps.
- Once approved, the item should be shipped back within 7 working days, packed in its original box and cushioned with the same care it arrived in.
- Once we receive your return, we inspect the piece closely — since each one is handmade — to confirm it's undamaged, and email you to confirm receipt.
- Your refund is initiated within 1–2 business days of receiving the returned item, credited back to your original payment method.
- Exchanges or store credit are issued only once the return is received and confirmed to be in its original, undamaged condition.
Conditions for Returning a Product
- Return shipping costs are the customer's responsibility. If an item isn't returned in its original condition, the customer is responsible for any resulting loss in value.
- Original delivery charges and any import duties or taxes are non-refundable.
- A 5% restocking fee applies to returns with no product defect.
How We Handle Defects
If a defect is reported, our team conducts a thorough quality check to confirm it. Once confirmed, we refund the full cost of the product along with shipping charges.
What Is Not Considered a Defect — Jewelry
- Minor surface scratches from normal wear, which can be polished out with proper care
- Natural patina or tarnish, which develops over time and can be cleaned with a silver polishing cloth
- Slight variations in texture, part of the character of handcrafted pieces
- Small gemstone inclusions, unless they affect the piece's appearance or structural integrity
- Oxidation used intentionally as a design choice
- Natural surface irregularities or variations in luster in pearls
What Is Not Considered a Defect — Silver Articles
- Oxidation used intentionally as a design choice
- Minor surface scratches from normal wear
- Minor irregularities typical of handmade pieces
- Natural patina or tarnish, which can be polished out
- Approximate weight and measurements, with minor variation expected
What Is Considered a Defect — Jewelry
- Loose or missing stones
- A bent or misshapen piece
- Clasps or closures that don't function correctly
What Is Considered a Defect — Silver Articles
- A bent or misshapen piece
- Loose or missing components (handles, lids, or embellishments)
International Returns
For international orders, all return shipping costs — including customs fees — are the customer's responsibility.
Items That Cannot Be Returned, Exchanged, or Canceled
- Custom, made-to-order, or personalized pieces
- Items already exchanged once within the same order (one exchange per order)
- Discounted or sale items purchased during a site-wide promotion (this exclusion does not apply to items purchased with a discount coupon or the first-time sign-up discount)